SHACMAN Heavy Truck Export After-Sales Service

1. How extensive is SHACMAN’s overseas service network?

SHACMAN has built a robust global service network to support its exported heavy trucks. With over 330 service outlets across key markets—including regions like Southeast Asia, Africa, the Middle East, and Latin America—customers gain easy access to professional support. These outlets are staffed by 2,800+ localized technicians and 80+ senior service experts, ensuring timely responses. For example, in Algeria, there are 12 authorized service centers covering major cities like Algiers and Oran, with 24/7 on-call teams for emergency repairs. This network guarantees that technical assistance, maintenance, or parts replacement is never far from where your truck operates.

2. What does SHACMAN’s warranty policy cover for exported trucks?

SHACMAN offers a comprehensive warranty for exported heavy trucks, valid under proper use and regular maintenance as per the user manual. The policy covers defects in design, manufacturing, or materials for key components:

• Engine & transmission: 24 months or 100,000 km (whichever comes first).
• Chassis & axles: 18 months or 80,000 km.
• Electrical systems: 12 months or 60,000 km.

Warranty services include free replacement of faulty parts and labor. Note that damage from improper use, overloading, or lack of maintenance is not covered.

3. How quickly can customers get replacement parts overseas?

SHACMAN prioritizes parts availability to minimize downtime. It operates 28 regional parts centers worldwide, stocking over 5,000 essential components—from filters to engine parts. In high-demand markets like Algeria and Russia, parts are pre-stocked locally, ensuring 90% of common parts can be delivered within 48 hours. For rare components, a global logistics network enables shipping within 5–7 days. Customers can also order parts via the SHACMAN online portal, with real-time tracking for transparency.

4. Does SHACMAN provide technical training for overseas users?

Yes. SHACMAN offers tailored training programs for drivers and mechanics in export markets. These include:

• On-site workshops: Covering routine maintenance, troubleshooting, and safe operation, held quarterly in major markets.
• Online courses: Accessible via the SHACMAN portal, with video tutorials on topics like AMT system care.
• Certification programs: Training local technicians to become authorized SHACMAN service providers, ensuring long-term support.

5. How can customers request emergency after-sales support?

For urgent issues, customers can contact SHACMAN’s 24/7 global hotline or reach out to their regional service center via email/phone. In critical cases—such as breakdowns in remote areas—SHACMAN deploys mobile service vans equipped with tools and spare parts. GPS-tracked response teams ensure arrival within 4 hours in urban areas and 12 hours in rural locations, minimizing operational delays.