SHACMAN’s Global Service Stations: Redefining After – sales Excellence

In the global heavy – duty truck market, SHACMAN has not only established itself as a leading vehicle manufacturer but has also built an extensive and high – quality global service network, ensuring that customers worldwide can enjoy top – notch after – sales service.

Extensive Global Service Network Coverage

SHACMAN‘s footprint spans across the globe. With products sold in over 140 countries and regions, it has set up 40 overseas offices, 190+ first – class distributors, and an impressive 550+ overseas service stations. These service stations are strategically located across Africa, Southeast Asia, Central Asia, and other key regions, creating a dense service network that can quickly respond to customers’ needs. Whether it’s the vast deserts of the Middle East or the bustling ports of Southeast Asia, SHACMAN’s service stations are always within reach.

Professional and Efficient Service Teams

The service teams at SHACMAN‘s global service stations are composed of highly trained professionals. Each technician undergoes regular, in – depth training to master the latest vehicle repair and maintenance techniques for SHACMAN trucks. In addition, there are 115 special engineers stationed overseas, who can provide on – site technical support and guidance for complex problems. For example, in response to a major breakdown of a mining truck in South Africa, the local service team, with the support of overseas engineers, quickly diagnosed the problem and completed the repair within 24 hours, minimizing the downtime of the vehicle and ensuring the normal operation of the mining project.

Abundant Genuine Parts Supply

To ensure the performance and durability of SHACMAN trucks, the company has established 240+ parts supply channels globally. There are 26 overseas parts centers and numerous parts franchise stores, which can quickly provide customers with a full range of genuine parts. This means that when a vehicle needs replacement parts, customers do not have to worry about long – term waiting. For instance, in Indonesia, a logistics company found that the engine parts of several trucks needed to be replaced due to wear and tear. Thanks to the local parts center, the required genuine parts were delivered to the service station within 48 hours, allowing the trucks to resume operation as soon as possible.

Customer – Centric Service Concept

SHACMAN adheres to a customer – centric service concept. In addition to providing traditional repair and maintenance services, it also offers a series of value – added services. For large – scale customers, personalized service plans are formulated, including regular vehicle inspections, driver training, and vehicle operation cost analysis. In the Philippines, for a large – scale transportation company, SHACMAN’s service team provided customized driver training programs, which significantly reduced vehicle fuel consumption and accident rates. Moreover, SHACMAN also provides 24/7 customer service hotlines in various regions, so that customers can get in touch with the service team at any time to solve their problems.

Continuous Improvement and Innovation in Services

SHACMAN is constantly working on improving and innovating its after – sales services. For example, it has introduced advanced diagnostic tools and equipment at its service stations, such as intelligent fault diagnosis systems, which can quickly and accurately identify vehicle problems. In addition, SHACMAN is also exploring the application of digital technologies, such as remote vehicle monitoring and maintenance, to provide more convenient and efficient services for customers. By collecting real – time vehicle data, the service team can predict potential problems in advance and provide preventive maintenance suggestions, further improving vehicle reliability and reducing operating costs for customers.

With its extensive global service network, professional service teams, abundant genuine parts supply, customer – centric service concept, and continuous service innovation, SHACMAN’s global service stations have become a strong guarantee for customers to use SHACMAN trucks with confidence. In the future, SHACMAN will continue to invest in the construction of its after – sales service system, bringing more high – quality, efficient, and reliable after – sales services to global customers.